OBJECTIVE

As an Immigration Consultant, you must have strong communication and negotiation skills as the job is centred on communication with the client, team members and government authorities. A friendly interpersonal connection with people is the key to building trust with your clients.

CAREER SUMMARY

Currently I am working as a CEO and Immigration advisor (Visa/Immigration Issues) at VAS Contact LLC in Azerbaijan from 2019 April – present time. VAS Contact was established in April 2019 and specializes in visa support/visa assistance services. We offer the ONE STOP-SHOP Concept project based on the application of modern management methods, bringing innovations in the field of IT technologies and Visa Assistance Consulting Services. As an VAS Contact company, our goal is to bring a better type of service to the market by creating a healthy competitive environment for foreign companies currently operating in this field in our country.
In my previous job I was Zone Manager for Caucasus at TLScontact (a Teleperformance company).
Teleperformance is the worldwide leader in Customer Experience management and Contact Centre business process outsourcing.
The Company employs around 140,000 staff working in over 66 languages, across 300+ contact centres and operating across all business sectors and all continents. Key clients include major international businesses such as AT&T, Vodafone and Citibank, and key Government contracts include UK, France, Switzerland and Germany.
Teleperformance Contact and TLS Contact are Teleperformance businesses delivering major Government contracts managing Visa Applications and Visa Applications centres. In 2013 our business secured a new contract with the UK Government’s Visa and Immigration department managing two regions (EuroMed and Africa) for its ‘NGOV’ project. This includes an annual visa application volume of 1.1m, spread across 82 countries and 109 locations, managing visa applications for any staff requiring visas to visit the United Kingdom.
The contract commenced a Transition phase in the Autumn of 2013, to both replace three incumbent service providers, and then runs for an initial five-year term starting 1 April 2014, with options to extend for up to a further 4 years. Services will be delivered via an extensive network of permanent Visa Application Centres (or VACs), and a series of temporary centres (or TELs) in less busy locations.

KEY PURPOSE OF THE JOB

The Zone Manager has responsibility for the operation and ongoing development of a Visa Application business within their one (a major country or grouping of countries) and encompassing a portfolio of permanent Visa Application Centres (VACs), and temporary centres (TELs).

SKILLS

• I speak 4 languages: Azeri, English, Russian and Turkish.
• MS WINDOWS & Office, Internet and Outlook.
• Have experience of work with special accounts, hotel & visa/consular software.